Starbucks was founded around the experience and the environment of their stores. Starbucks was about a space with comfortable chairs, lots of power outlets, tables and desks at which we could work and the option to spend as much time in their stores as we wanted without any pressure to buy. The coffee was incidental.
The big picture doesn’t just come from distance; it also comes from time.
Leadership is absolutely about inspiring action, but it is also about guarding against mis-action.
There is no decision that we can make that doesn’t come with some sort of balance or sacrifice.
Most years, if you were to ask me how much I make, the genuine answer is that I have no clue. I usually find out the answer to that question once a year, at tax time, when my accountant tells me.
The most basic human desire is to feel like you belong. Fitting in is important.
I love science fiction – always have.
There are two types of claims: those based on hard numbers and those based on slippery numbers.
When we help ourselves, we find moments of happiness. When we help others, we find lasting fulfillment.
In the military, they give medals for people who are willing to sacrifice themselves so that others may survive. In business, we give bonuses to people who sacrifice others.
We’d achieve more if we chase the dream instead of the competition.
I’d rather play in the major leagues and have some bad games than play consistently good ball in the minors.
There is a difference between listening and waiting for your turn to speak.
Leadership is not about being in charge. Leadership is about taking care of those in your charge.
